June 2025 - Mid-year Updates and Important Changes to Management Terms
We sincerely thank you for your continued partnership and trust in us to manage your investment. At Lacy Management, we are always working to improve the value and experience we provide to both our property owners and residents.
As we reach the midpoint of the year, we’d like to share some important updates that will take effect on July 1st. These changes are part of our ongoing efforts to enhance service quality, adopt smarter technology, and ensure smooth operations across all aspects of property management.
These enhancements collectively elevate the leasing experience, providing owners with superior tenant quality, reduced vacancy, and enhanced property management support.
Regards,
Satya Pullakhandam
Owner/Property Manager
Lacy Management Inc
satya@lacymanagement.com
Schedule Meeting with Me
Mid-year Updates
Over the past 6 months, we’ve made significant strides in improving our performance, and we’re excited to share the results:
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Property Meld Implementation - We are excited to share that we have implemented Property Meld, a modern maintenance coordination platform designed to improve response times, service level agreements (SLA), and overall tenant satisfaction. This system allows for better communication, real-time updates, and faster vendor scheduling. Since its implementation, our average resolution time for non-emergency maintenance issues has improved to just 4 days, significantly enhancing the resident experience and operational efficiency.
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Increased Google Reviews - Since January 2025, we have seen a 40% increase in Google reviews, a clear reflection of the growing satisfaction and trust from both tenants and property owners. This positive momentum highlights the effectiveness of our team’s commitment to service quality, responsiveness, and overall client experience.
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Faster Leasing Turnaround - We have successfully reduced our leasing turnaround time from 37 days to 24 days year-over-year, resulting in faster tenant placement and minimized vacancy loss. This improvement reflects our proactive leasing strategies and commitment to maximizing returns for our property owners.
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Lower Eviction Rates - We have reduced the number of evictions from 1% to 0.5% year-over-year, thanks to enhanced tenant screening procedures and proactive tenant management. This improvement not only protects property owner interests but also promotes greater stability within our rental communities.
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Improved Rent Collection - We have increased on-time rent collection from 93% to 97% year-over-year, ensuring more consistent owner payouts and enhanced financial predictability. This progress reflects our strengthened rent collection processes and improved tenant engagement.
Account Manager Retirement
Our long-serving Account Manager is retiring. We are transitioning to a department-based model, where dedicated department heads oversee specialized areas like leasing, maintenance, accounting, and customer service—ensuring expert care and continuity for each of your properties. To ensure efficient communication, we've specific email addresses for various aspects of property management:
Department Email ID Department Lead
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Leasing - leasing@lacymanagement.com Natalie/Ravyn
Rents & Expenses - accounting@lacymanagement.com Sudheer
Move-In & Move-Out - mimo@lacymanagement.com Nita/Sunny
Maintenance - maintenance@lacymanagement.com Nita
Agreements & Listing - backoffice@lacymanagement.com Leela
HOA & General Inquiries - info@lacymanagement.com Maaz
Evictions/Collections - leagal@lacymanagement.com Sudheer/Ravyn
Management/Escalations - manager@lacymanagement.com Satya
Our main office number - (919) 355-5317
Updated Fee Structure
Currentï¾ New
Maintenance Approval Threshold $300ï¾ $500
These updates are necessary to reflect inflation, rising labor and transportation costs, and the increased technology investment to improve our service delivery.
We remain committed to providing industry-leading property management and appreciate your continued trust. Please review these changes, and feel free to reach out with any questions or concerns.
Frequently Asked Questions
1. Why is the maintenance approval threshold increasing from $300 to $500?
The previous limit was set in 2021. Inflation, labor shortages, and higher material costs mean some repairs now exceed $300. Raising the threshold prevents delays—especially for time‑sensitive issues like HVAC/Water Heater/Appliance/Garage Door failures—by allowing us to approve and dispatch small jobs immediately while still notifying you once the work order is opened.
2. Will I still get notified before work is done?
Yes. You will receive the usual work‑order email from our Property Meld platform. The difference is simply that we no longer need explicit written approval unless the estimate exceeds $500 (or your custom limit, if lower). You can always reply to pause or ask questions.
3. Do these changes affect my monthly management fee?
No—the standard management percentage remains unchanged.
4. Can I opt out of any of these fees?
No—Updated approval threshold is policy‑wide.
5. What if I have additional questions or want to discuss my portfolio specifically?
Please contact me via email or schedule a meeting, https://scheduler.zoom.us/satya-pullakhandam. I will gladly any questions or concerns.