June 2025 - Mid-year Updates and Important Changes to Management Terms

Over the past 6 months, we’ve made significant strides in improving our performance, and we’re excited to share the results:
 

• Property Meld Implementation - We are excited to share that we have implemented Property Meld, a modern maintenance coordination platform designed to improve response times, service level agreements (SLA), and overall tenant satisfaction. This system allows for better communication, real-time updates, and faster vendor scheduling. Since its implementation, our average resolution time for non-emergency maintenance issues has improved to just 4 days, significantly enhancing the resident experience and operational efficiency.
   

• Increased Google Reviews - Since January 2025, we have seen a 40% increase in Google reviews, a clear reflection of the growing satisfaction and trust from both tenants and property owners. This positive momentum highlights the effectiveness of our team’s commitment to service quality, responsiveness, and overall client experience.
   

• Faster Leasing Turnaround - We have successfully reduced our leasing turnaround time from 37 days to 24 days year-over-year, resulting in faster tenant placement and minimized vacancy loss. This improvement reflects our proactive leasing strategies and commitment to maximizing returns for our property owners.
   

• Lower Eviction Rates - We have reduced the number of evictions from 1% to 0.5% year-over-year, thanks to enhanced tenant screening procedures and proactive tenant management. This improvement not only protects property owner interests but also promotes greater stability within our rental communities.
   

• Improved Rent Collection - We have increased on-time rent collection from 93% to 97% year-over-year, ensuring more consistent owner payouts and enhanced financial predictability. This progress reflects our strengthened rent collection processes and improved tenant engagement.